Glide’s Privacy Policy

Glide’s Privacy Policy

This is Glide’s Privacy Policy (“Policy”) where explains how we collect, store, protect and share your information, and with whom we share it. This Policy applies to all Glide’s websites or/and the mobile application (“App”) that display or link to this document. Privacy Policy also comes with our Terms and Conditions.

If you have any questions or comments about the Policy, please feel free to contact us at admin@glidetravel.co

We are Glide

Glide is a personalised travel tech mobile application and it belongs to Glide Travel Technology Company Limited, registered and based in HKSAR. Your information will be sent to and used in Hong Kong regardless of the country you reside in.

Collection of Your Personal Data

When you download the App and create an account (“Account”), we may collect certain information (“Registration Information”) about you, including but not limited to: Name, Email address, Gender, Date of birth,  Job title, company name or organization name, Photographs, Location and Login Information.

You will also be required to create a password in connection with the registration of your Account. Once you register, you will be able to review and change this information at any time by accessing your “Profile” page. You can control your profile and are able to correct or update (other than your email address, date of birth, gender and location (which is automatically updated)) your information at any time by just logging into Glide’s mobile application. The information we collect helps to enhance the App and verify our Users. Registration Information such as your name will be visible to the public on your profile page. Glide may also collect demographic information, such as preferences, interests, hobbies and favourites etc.

Additionally, provided you agreed to, Glide may collect location data received from a GPS-enabled mobile device or other mechanisms that you have set up in order to show your location to other Users or provide information. If you wish to disable the location services, you can turn it off your mobile device system setting.

Glide also automatically collects certain information about your computer or mobile device hardware and software. This information can include your IP address, mobile device type and model, browser type, device ID, domain names, access times, and referring web site addresses.

We recommend and encourage you (and all our members) to think carefully about the information you disclose about yourself. We also do not recommend that you put addresses, phone numbers, credit card details, national identity numbers, and other sensitive information on your profile which is open to abuse and misuse. Please keep in mind that if you directly disclose personal data or sensitive personal data through the System or the messaging function, this information may be collected and used by others, please use it at your own risk.

Additional Information

If you contact our Customer Service team via our website or mobile application, we will receive your email address and may track your IP address, as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other users (and from other users about you) for 6 years after the deletion of your account.

We will retain your personal data for the period necessary to fulfil the purposes outlined in this Policy and other legitimate business purposes unless we are otherwise required by law to dispose of your personal data. If you close your account, we will retain certain data for analytical purposes and recordkeeping purposes, as well as to prevent fraud, enforce our Terms of Use, take actions we deem necessary to protect the integrity of our System or our users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties’ policies.

To prevent abuse of the mobile application and/or website, Glide uses moderators to block accounts as part of its moderation procedures. In order to do this, we check accounts and messages for content that indicates breaches of our Terms and Conditions of Use. If an account or message meets certain criteria that demonstrate that the Terms and Conditions of Use are likely to have been breached, the relevant account will automatically be blocked. All users of accounts that have been blocked will be notified that their account has been blocked and affected users can contact Glide to contest the decision.

Data Storage

By using the App, you acknowledge that Glide is operating through servers located in a number of countries around the world, including the United States. If you live in a country with data protection laws, the storage of your personal data may not provide you with the same protections as you enjoy in your country of residence.

Our Use of Your Information

We use your information to provide our services and features:

We use your information to contact you with information about the App (e.g., updates and new offerings)

We use your information to personalize the App and the content we deliver to you

We use your information to conduct research and analytics about how you use and interact with the App;

We use to resolve disputes between you and other Users; and investigate fraud, protect our legal rights, and to enforce our Terms & Conditions.

We do not sell, rent, or lease our customer lists to third parties. In order to help provide our services, we occasionally provide information to other companies that work on our behalf. We ensure these parties must adhere to strict data protection and confidentiality provisions that are consistent with this Policy. Measures are taken to ensure that the data shared is non-attributable to the greatest extent possible.

Your Rights and Choices

You can stop the delivery of promotional e-mails from Glide by following the instructions in the e-mail you receive.

We cannot be responsible for the privacy practices of any websites or pages not under our control and we do not endorse any third-party websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.

Display of your data and information

Glide is designed to let our interesting users meet and interact with each other. You also understand that your profile on Glide and other information you make available via the App may be viewed and shared by other Glide’s users with individuals who may or may not be Users. For example, you might share information like the photos and messages you send or upload and any metadata provided with those messages, along with any comments or information you provide in connection with your photos.

When using Glide, you should assume that anything you post or submit on the App may be publicly-viewable and accessible, both by Users of the App and non-Users of the App. We want our users to be careful about posting information that will eventually be made public.

DISCLOSURE OF INFORMATION

Our policy is to not disclose your Registration Information, except in the limited circumstances described here:

Circumstances where data may be disclosed

Disclosed data

Your Consent – If you consent, we may share or disclose your Registration Information, such as when you use a third party web client or application to access your Account.

This could include all data

Service Providers – We engage certain trusted third parties to perform functions and provide services to us. We may share your Registration Information with these third parties, but only for the purposes of performing these functions and providing such services e.g. information technology companies (hardware and software) which provide services to support our products and help us with information security matters.

This could include all data

Moderators – To monitor activity on the apps and approve content.

Name and user registration details, profile information, content of messages and photographs

Payment Processing and Telecommunications Companies – To facilitate payments for our premium services.

Cardholder name, cardholder address, card number, payment amount, transaction date/time

Law and Harm – As we mentioned in the Terms & Conditions, we think it is important that all Glide’s users behave whilst using the App. We will cooperate with all third parties to enforce their intellectual property or other rights. We will also cooperate with law enforcement enquiries from within or outside your country of residence where we are required to by law, where there is an investigation into alleged criminal behaviour or to protect the vital interests of a person. This may include preserving or disclosing any of your information, including your Registration Information, if we believe in good faith that it is necessary to comply with a law or regulation, or when we believe that disclosure is necessary to comply with a judicial proceeding, court order, or legal request; to protect the safety of any person; to address fraud, security or technical issues e.g. through anti-spam providers to protect the service from criminal activity or to protect our rights or property or those of third parties. In such cases we may raise or waive any legal objection or right available to us.

This could include any personal data that Glide holds about you, depending on the nature of the request or the issue that we are dealing with,

Business Transfers -In the event that Glide or any of our affiliates undergoes a business transition or change of ownership, such as a merger, acquisition by another company, re-organisation, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data.

This could include all personal data that Glide holds about you,

Advertising Partners – To serve targeted advertisements to users.

Device ID, geolocation data, demographic data

Anti-Spam and Anti-Fraud -Your data may be shared with other Bumble group companies, for example, to block accounts and suspected fraudulent payment transactions as part of our anti-spam and anti-fraud procedures.

Email address, phone number, IP address and IP session information, social network ID, username, user agent string, and transaction and payment data

Aggregated Information – We may share aggregated information with third parties that includes your personal data (but which doesn’t identify you directly) together with other information including log data for industry analysis and demographic profiling. You may opt-out of receiving marketing messages by using the opt-out mechanisms and links provided in each email.

We ensure these parties must adhere to strict data protection and confidentiality provisions that are consistent with this Policy. Measures are taken to ensure that the data shared is non-attributable to the greatest extent possible.

Glide does not and will not sell your data.

Modifying Your Registration information

You may access or modify the Registration Information you provided at any time or permanently delete your Account.

When your Account is deactivated, we take reasonable efforts to make sure it is no longer viewable on the App. For up to 30 days it is still possible to restore your Account if it was accidentally or wrongfully deactivated. After 30 days, we begin the process of deleting your Account from our systems. We are not responsible for any information, pictures, comments, or other content that is deleted from our systems resulting from the deactivation of your Account.

To prevent abuse and/or misuse of Glide by a User following termination or deletion of a profile/Account we shall retain such information as we deem in our sole discretion may be necessary to ensure that the User does not open a new Account and profile in breach of our Terms and Conditions of Use and to ensure compliance with all laws and regulations.

Warning: Even after you remove information from your profile or delete your Account, copies of that information may still be viewable and/or accessed to the extent such information has been previously shared with others, or copied or stored by other Users or to the extent such information has been shared with search engines. We cannot control this, nor do we accept any liability for this. If you have given third-party applications or websites access to your personal information they may retain such information to the extent permitted under their terms of service or privacy policies.

Security of your Personal data

Glide secures your personal data, from loss, unauthorized access, misuse or disclosure. Glide secures such personal data you provide on computer servers in a controlled, secure environment, protected from unauthorized access, misuse or disclosure. Nevertheless, no security system is impenetrable. We cannot guarantee that information that users of the System may happen to transmit or otherwise supply will be totally secure.

WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY BREACHES OF SECURITY, DAMAGE TO YOUR DEVICE, OR ANY LOSS OR UNAUTHORISED USE OF YOUR REGISTRATION INFORMATION OR OTHER DATA.

THIRD PARTY ACCOUNTS

If you have registered with Glide using a third-party social media platform, such as Facebook, your Glide’s profile will be available to all Users of Glide whether via our App or our partners’ websites. Remember that when you register with a third party, you are also giving them personal information, so we recommend that you read their privacy policies as Glide does not control how they use their information.

If you have created a Glide’s profile through a third party website and you do not want to link your Glide’s profile to your profile on the third party website, We cannot amend these settings. Please visit the application settings on your third party website profile and follow the instructions to remove the access permissions.

We only use the APIs, OAuth Tokens, Widgets, or other means provided by the applicable Social Media Account to integrate your Social Media Account with our App. As such, we only receive the limited information that each Social Media Account permits to be transferred.

Cookies

Cookies are small data files that are transferred to your computer’s hard disk and are basically a tool that stores information about website visits, recognizes you and your preferences each time you visit Glide, and ensures site functionality, and enables us to provide the services our members request.

The cookies we collect enable us to learn how people interact with Glide, which in turn helps us make a better product for you. Cookies store information about your website visits and can recognize you and your preferences each time you visit the Glide’s website.

Glide’s use of cookies and local storage devices is basically related to the performance of Glide’s website, such as analytics that helps us determine how our site is performing and ensuring a smooth and trouble-free experience for our members and visitors.

We use the following types of cookies:

Analytics and research       

We use Google Analytics to collect information about how visitors use the site. The cookies collect information in an anonymous form, including the number of visitors to them mobile application, where visitors have come from, and the pages they visited. For more information about Google’s Privacy Policy, please visit

http://www.google.com/intl/en/policies/

Performance       

We need to use certain cookies and save data to your local storage devices to ensure our members have the best possible experience. They assist with your navigation of our site, ensuring pages load quickly and respond promptly to your requests.

Promotions, Advertisements & Researches

We may send you e-mails or other communications and third-party advertisements with promotional offers if you are opt-in to receiving such communications or advertisements. If you would no longer like to receive special promotion information, advertisements, or other messages from us or third party advertisers, please email at admin@glidetravel.co, follow the “Unsubscribe” instructions on such messages, or update your setting and preferences on the System. Please allow us a reasonable period of time in order to satisfy your request, as some advertising campaigns or promotions may already be in process at the time you request to no longer be sent such advertisements or promotions.

From time to time we may run surveys for research purposes and we may contact you to find out if you would like to take part. We may also contact you to find out if you would like to take part in marketing campaigns. Such surveys and marketing campaigns are optional and more information will be provided at the point of contact. We may also contact you for feedback purposes. If you do not wish to be contacted to take part in a survey or marketing campaign, please contact our Customer Support Team via mobile application or website.

We use your personal data to resolve disputes, troubleshoot problems, and enforce our Terms and Conditions of Use.

Changes to this Policy

We may change this Policy at any time and from time to time. The most recent version of the Policy is reflected by the version date located at the bottom of this Policy. If we make any material changes to our Policy, those changes will apply to the personal data collected after the effective date listed on the Policy, and we will notify you by placing a notice on the System prior to the change becoming effective. We encourage all users to periodically review this Policy for the latest information on our privacy practices.

Effective date: last updated on 1 Nov 2020.