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Glide’s Privacy Policy

Glide is a personalised mobile application in travel planning (“App”) and it belongs to Glide Travel Technology Company Limited and/or its subsidiary(ies) and/or affiliate(s), registered and based in Hong Kong (“Glide”, “we”, “us” or “our”). (Our website located at http://glide.hk and the App, are referred to collectively in this Privacy Policy (“Policy”) as the “Services”).

This Policy explains how we collect, process, use, store, protect and disclose your information when you use our Services and the services offered by third party operators (“Operators”), and with whom we share it. This Policy applies to all the Services that display or link to this document. This Policy also comes with our Terms of Use.

Before using the Services or submitting any Personal Data (as defined below) to Glide, please review this Policy carefully and contact us at admin@glidetravel.co if you have any questions.  By using the Services, you agree to the practices described in the Policy. If you do not agree to the Policy, please do not access or use the Services.

Scope of Terms

Collection of Your Personal Data

We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Data”) as follows:

Internet Activity Data: When you visit, use, and interact with the Service, we may receive certain information about your visit, use, or interactions. For example, we may monitor the number of people that visit the Service, peak hours of visits, which page(s) are visited, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access the Service (e.g., Chrome, Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and navigation patterns. In particular, the following information is created and automatically logged in our systems:

Personal Data Collected from Third Parties/Publicly Available Sources:

·   When you create your account, and/or authenticate with a third-party service like Facebook or Google, we may collect and store information associated with that third-party account, such as your username and email address. We will never publish something through one of your third-party accounts without your express permission.

We recommend and encourage you (and all our members) to think carefully about the information you disclose about yourself. We also do not recommend that you put addresses, phone numbers, credit card details, national identity numbers, and other sensitive information on your profile which is open to abuse and misuse. Please keep in mind that if you directly disclose personal data or sensitive personal data through the system or the messaging function, this information may be collected and used by others, please use it at your own risk.

  1. HOW WE USE PERSONAL DATA

We may use Personal Data for the following purposes:

Aggregated Information. We may aggregate Personal Data and use the aggregated information to analyze the effectiveness of our Service, to improve and add features to our Service, and for other similar purposes. In addition, from time to time, we may analyze the general behaviour and characteristics of users of our Service and share aggregated information like general user statistics with prospective business partners. We may collect aggregated information through the Service, through cookies, and through other means described in this Policy.

Disclosure of Information

We may from time to time share and disclose your Personal Data and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:

We do not sell, rent, or lease our customer lists to third parties. In order to help provide our services, we occasionally provide information to other companies that work on our behalf. We ensure these parties must adhere to strict data protection and confidentiality provisions that are consistent with this Policy. Measures are taken to ensure that the data shared is non-attributable to the greatest extent possible.

We may share aggregate or anonymous information with relevant third parties, including our advertisers, some of whom maybe located outside your home country. Such information does not contain any Personal Information and will not identify you personally. However, in some occasions, these third parties may possess information about you or obtain your information from other sources. When they combine such information with our aggregate information, they may be able to identify you personally.

There may be links present on Glide which could result in you leaving Glide and/or being taken to other third party websites. You should note that any Personal Information that you provide to these third party websites are not subject to this Policy, and Glide is not liable for any losses, damages, costs or expenses which you may suffer or incur in connection with you providing or making available Personal Information or other data to such third party websites.

Additional Information

If you contact our customer service team via our website or mobile application, we will receive your email address and may track your IP address, as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other users (and from other users about you) for 7 years after the deletion of your account.

We will retain your personal data for the period necessary to fulfil the purposes outlined in this Policy and other legitimate business purposes unless we are otherwise required by law to dispose of your personal data. If you close your account, we will retain certain data for analytical purposes and recordkeeping purposes, as well as to prevent fraud, enforce our Terms of Use, take actions we deem necessary to protect the integrity of our System or our users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Policy, retention of that information will be subject to those third parties’ policies.

To prevent abuse of the mobile application and/or website, Glide may block accounts as part of its moderation procedures. In order to do this, we check accounts and messages for content that indicates breaches of our Terms of Use. If an account or message meets certain criteria that demonstrate that the Terms of Use are likely to have been breached, the relevant account will automatically be blocked. All users of accounts that have been blocked will be notified that their account has been blocked and affected users can contact Glide to contest the decision.

Data Storage

By using our Services, you acknowledge that Glide is operating through servers located in a number of countries around the world, including the United States. If you live in a country with data protection laws, the storage of your personal data may not provide you with the same protections as you enjoy in your country of residence.

We keep Personal Data for as long as reasonably necessary for the purposes described in this Policy, while we have a business need to do so, or as required by law (e.g. for tax, legal, accounting, or other purposes), whichever is longer.

Direct Marketing

This is when we use your data to send you details about our updates or related products, services and offers provided by us or our co-branding, rewards or loyalty programme partners or any services provided by our business partners.

We may use data such as your demographics, the products and services that you’re interested in, transaction behaviour, portfolio information, location data, social media data, analytics and information from third parties when we market to you.

We don’t give your personal data to others for them to market their products and services to you. If we ever wanted to do this, we’d get your separate consent. 

Your Rights and Choices

In certain circumstances providing Personal Data is optional. However, if you choose not to provide Personal Data that is needed to use some features of our Service, you may be unable to use those features. You can also contact us to ask us to update or correct your Personal Data. You may also delete your account. Please note that we will need to verify that you have the authority to delete the account and certain activity generated prior to deletion may remain stored by us and may be shared with third parties as detailed in this Policy.

You can stop the delivery of promotional emails from Glide by following the instructions in the email you receive.

We cannot be responsible for the privacy practices of any websites or pages not under our control and we do not endorse any third-party websites or pages, the services or Services described or offered on such sites or pages, or any of the content contained on those sites or pages.

Display of your data and information

Glide is designed to let our users meet and interact with each other. You also understand that your profile on Glide and other information you make available via the App may be viewed and shared by other Glide’s users with individuals who may or may not be Users. For example, you might share information like the photos and messages you send or upload and any metadata provided with those messages, along with any comments or information you provide in connection with your photos.

When using Glide, you should assume that anything you post or submit on the App may be publicly-viewable and accessible, both by users of our Services and non-users of our Services. We want our users to be careful about posting information that will eventually be made public.

When your Account is deactivated, we take reasonable efforts to make sure it is no longer viewable on the App. For up to 30 days it is still possible to restore your Account if it was accidentally or wrongfully deactivated. After 30 days, we begin the process of deleting your Account from our systems. We are not responsible for any information, pictures, comments, or other content that is deleted from our systems resulting from the deactivation of your Account.

To prevent abuse and/or misuse of Glide by a User following termination or deletion of a profile/Account we shall retain such information as we deem in our sole discretion may be necessary to ensure that the User does not open a new Account and profile in breach of our Terms of Use and to ensure compliance with all laws and regulations.

Warning: Even after you remove information from your profile or delete your Account, copies of that information may still be viewable and/or accessed to the extent such information has been previously shared with others, or copied or stored by other users or to the extent such information has been shared with search engines. We cannot control this, nor do we accept any liability for this. If you have given third-party applications or websites access to your personal information they may retain such information to the extent permitted under their terms of service or privacy policies.

 Third Party Accounts

If you have registered with Glide using a third-party social media platform, such as Instagram, YouTube or Facebook (“Social Media Account”), your Glide’s profile will be available to all users of Glide whether via our App or our partners’ websites. Remember that when you register with a third party, you are also giving them personal information, so we recommend that you read their privacy policies as Glide does not control how they use their information.

If you have created a Glide’s profile through a third party website and you do not want to link your Glide’s profile to your profile on the third party website, We cannot amend these settings. Please visit the application settings on your third party website profile and follow the instructions to remove the access permissions.

We only use the APIs, OAuth Tokens, Widgets, or other means provided by the applicable Social Media Account to integrate your Social Media Account with our App. As such, we only receive the limited information that each Social Media Account permits to be transferred.

Security of your Personal data

Glide secures your personal data, from loss, unauthorized access, misuse or disclosure. Glide secures such personal data you provide on computer servers in a controlled, secure environment, protected from unauthorized access, misuse or disclosure. Nevertheless, no security system is impenetrable. We cannot guarantee that information that users of the System may happen to transmit or otherwise supply will be totally secure.

WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY BREACHES OF SECURITY, DAMAGE TO YOUR DEVICE, OR ANY LOSS OR UNAUTHORISED USE OF YOUR PERSONAL INFORMATION OR OTHER DATA.

Promotions, Advertisements & Researches

We may send you emails or other communications and third-party advertisements with promotional offers if you are opt-in to receiving such communications or advertisements. If you would no longer like to receive special promotion information, advertisements, or other messages from us or third party advertisers, please email at admin@glidetravel.co, follow the “Unsubscribe” instructions on such messages, or update your settings and preferences on the System. Please allow us a reasonable period of time in order to satisfy your request, as some advertising campaigns or promotions may already be in process at the time you request to no longer be sent such advertisements or promotions. Please note that after opting out, you may still receive non-marketing and non-promotional messages, including but not limited to product updates and service notices as permitted under applicable local laws and regulations.

From time to time we may run surveys for research purposes and we may contact you to find out if you would like to take part. We may also contact you to find out if you would like to take part in marketing campaigns. Such surveys and marketing campaigns are optional and more information will be provided at the point of contact. We may also contact you for feedback purposes. If you do not wish to be contacted to take part in a survey or marketing campaign, please contact our Customer Support Team via mobile application or website.

We use your personal data to resolve disputes, troubleshoot problems, and enforce our Terms of Use.

Changes to this Policy

We may change this Policy at any time and from time to time. The most recent version of the Policy is reflected by the version date located at the bottom of this Policy. If we make any material changes to our Policy, those changes will apply to the personal data collected after the effective date listed on the Policy, and we will notify you by placing a notice on the System prior to the change becoming effective. We encourage all users to periodically review this Policy for the latest information on our privacy practices.

Effective date

This Policy was last updated on 1 June 2021.

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